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Privacy Policy

Last Updated: October 2026. This policy describes how Roof Expert USA collects, utilizes, and protects information submitted through our Lubbock dispatch website and telephone lines.

1. Information We Collect

When you utilize our referral dispatch service by calling (888) 208-4155 or submitting an online contact form, we collect personal identifying information necessary to route your service request, including:

  • Contact details: Name, phone number, email address, and service street address.
  • Property details: Type of roof, structural age, specific damage descriptions, and leak urgency.
  • Technical data: IP addresses, browser types, referring URLs, and device telemetry used solely for security and performance optimization.

2. How We Use Your Information

We process your information strictly to:

  • Dispatch an independent third-party roofing contractor operating in Lubbock or your specific High Plains municipality.
  • Transmit service triage details to the assigned contractor so they arrive prepared with necessary materials.
  • Follow up regarding customer satisfaction and referral fulfillment.
  • Maintain site security and prevent abusive or fraudulent automated submissions.

3. Data Sharing with Third Parties

Roof Expert USA is an independent referral dispatch service. By submitting a form or placing an inquiry call, you explicitly consent to sharing your submitted contact information with vetted, independent roofing contractors who have active coverage in your service territory.

We never sell, rent, or trade your personal data to unrelated third-party marketing brokers or list aggregators.

4. Telephone Communications & SMS

By providing your telephone number, you consent to receive telephone calls and text messages (SMS) from Roof Expert USA and assigned independent roofing contractors regarding your roof service inquiry. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

5. Cookies and Analytics

We may use privacy-conscious analytics tools to measure website performance, user navigation patterns, and form conversion efficiency. These tools do not harvest sensitive financial information.

6. Contacting Us About Privacy

If you have questions regarding this Privacy Policy or wish to request data deletion, contact us at: roofexpertusa.com or call (888) 208-4155.

CALL NOW – (888) 208-4155